Basma Basma AI

Revolutionary Customer Experience & Internal Automation Solutions

IVR ACR Demo AI FAQ Dashboard

The Challenge

IVR Drop Calls
Customers abandon calls due to long wait times, leading to lost opportunities and poor customer experience.
Internal Knowledge Gaps
Employees struggle to find information quickly, leading to reduced productivity and increased support tickets.

Our Solution

Abandoned Call Rescue (ACR)
AI-powered system that automatically detects abandoned calls and re-engages customers through multiple channels with context-aware assistance.
AI-Powered Internal FAQ
SharePoint-like dashboard with intelligent search, auto-fill capabilities, and step-by-step guidance for all internal processes.

IVR Drop Call Rescue System

Intelligent Detection

AI automatically detects when customers abandon calls and analyzes the context of their inquiry.

Multi-Channel Outreach

Automated SMS, WhatsApp, and app push notifications with personalized messages.

Context Preservation

System remembers where the conversation left off and resumes with full context.

Flexible Resolution

Multiple resolution pathways: self-service, callback scheduling, or live chat.

AI-Powered Internal FAQ Dashboard

Smart Search
Natural language queries across all company documents with intelligent ranking and suggestions.
Auto-Fill Forms
Automatic form completion using employee profiles and previous submissions.
Field Highlighting
AI highlights important fields and provides contextual guidance for form completion.
Process Guidance
Step-by-step assistance for complex procedures with visual cues and validation.

Proven Results

87%
Call Recovery Rate
2.3 min
Avg Resolution Time
94%
Customer Satisfaction
45%
Cost Reduction

Business Impact

Higher Revenue
Reduced Wait Times
Lower Costs
Happy Customers
Productive Employees
Better Compliance
Return on Investment
$2.3M
Annual Savings
340%
ROI in Year 1
6 months
Payback Period
89%
User Adoption

Implementation Roadmap

Phase 1: Foundation (Months 1-2)

System architecture, core AI models, and basic functionality development.

Phase 2: Integration (Months 3-4)

Integration with existing systems, API development, and security implementation.

Phase 3: Testing (Months 5-6)

Pilot testing, user feedback collection, and system optimization.

Phase 4: Deployment (Months 7-8)

Full deployment, training, and ongoing support and maintenance.

Next Steps

  • 1
    Review and approve proof of concept demonstrations
  • 2
    Allocate budget and resources for full implementation
  • 3
    Form cross-functional implementation team
  • 4
    Begin Phase 1 development and integration planning
  • 5
    Schedule regular progress reviews and stakeholder updates

Ready to Transform Your Customer Experience?

Experience the power of Basma AI through our interactive demonstrations

Try IVR ACR Demo Try AI FAQ Dashboard
Ali Yaqoob - IVR ACR Lead
Salman & Ali - AI FAQ Team