Basma IVR Drop Call Rescue
Intelligent Customer Recovery System - Proof of Concept
Initializing AI...
Live ACR Impact - Today
Real-time performance metrics
247
Abandoned Calls
↗️ +12 in last hour
198
Successfully Recovered
80% Recovery Rate
94%
Customer Satisfaction
↗️ +8% increase
12s
Avg Response Time
75% faster than standard
Impact Comparison
Traditional approach vs automated ACR
❌ WITHOUT ACR
Traditional Approach
- Customer abandons call
- No follow-up action taken
- Issue remains unresolved
- Customer frustration increases
- Negative reviews likely
- Potential churn risk
📉 Poor Outcome
Recovery Rate: 12%
Avg Resolution: 4.2 hours
Customer Loss: High
✅ WITH ACR
Automated Rescue
- System detects drop immediately
- Analyzes context & history
- Sends personalized SMS
- Offers multiple solutions
- Issue resolved quickly
- Customer satisfaction retained
📈 Excellent Outcome
Recovery Rate: 80%
Avg Resolution: 8 minutes
Customer Retention: High
Abandoned Call Rescue (ACR) Scenario
Customer Sarah Ahmed called the hotline but abandoned the call after 2 minutes of waiting. Watch how Basma automatically detects and resolves this situation.
10:15 AM
Customer calls hotline
📞 +973 3612 3456
Sarah Ahmed calls customer service for account balance inquiry
10:17 AM
Call abandoned after 2 minutes
Customer hung up while waiting in queue
Sarah was #3 in queue but decided to hang up
10:18 AM
Basma Detection
"I've detected an abandoned call from Sarah Ahmed. Initiating recovery protocol to re-engage the customer with context-aware outreach."
10:19 AM
Automated Outreach
SMS Sent: "Hi Sarah! We're sorry we missed your call. We're here to help with your account inquiry. Reply 'HELP' for instant assistance or visit our app for self-service options."
WhatsApp Sent: "Hello Sarah! 👋 We noticed you called us earlier. I'm Basma, your assistant. I can help you check your account balance right now. Would you like me to guide you through it?"
10:22 AM
Customer Response
"Customer responded via WhatsApp: 'Yes, I need to check my account balance. I was calling about that earlier.'"
Sarah is now engaged and ready for resolution
10:23 AM
Resolution Options
87%
Recovery Rate
2.3 min
Avg Resolution Time
94%
Customer Satisfaction
45%
Cost Reduction